Nexus Consulting Services
Refund & Cancellation Policy
Updated 19 October 2026
15-day refund request window
You may request cancellation or a refund within 15 calendar days of the payment date. As Nexus provides professional services, “return” means a cancellation or refund request; there are no physical goods to return.
How to request
Email hello@nexusindia.biz with your name, invoice number, payment date, Razorpay payment ID (where applicable), the amount paid and the reason for your request. You may also call +91 93754 80504 for assistance. Do not send card numbers, CVV, OTPs or bank passwords.
Review of your request
We review the request against the agreed scope, work already delivered and the applicable service agreement, and communicate the outcome and refund amount in writing. The 15-day period is the deadline to submit a request, not a guaranteed bank credit timeline.
Refund method & status
For payments made through Razorpay, approved refunds are initiated through the payment provider to the original payment method. We communicate the refund reference and available processing estimate when the refund is initiated. The time for the credit to appear depends on the payment method and bank.
Payment issues
Contact us promptly about duplicate charges, an incorrect amount or a payment made for a service not received, with the relevant payment reference. This policy does not limit rights available under applicable law.
Contact us
Nexus Consulting Services
506, Vihav Business Square, Vadodara-390012
Email: hello@nexusindia.biz
Phone: +91 93754 80504